Helpline Advisor

BMI Healthcare (Circle)

Glasgow, United Kingdom
Base: £24,947.00 py; bonus/equity: not specified; ...
Not specified
High volume inbound enquiry handling
Multiple crm system proficiency
Flexible shift pattern availability
BMI Healthcare is seeking a Helpline Advisor for their National Enquiry Centre in Glasgow. The role involves handling high-volume inquiries and requires strong customer service skills, with a competitive salary and comprehensive benefits package offered

Job Summary

  • The role involves handling high volume inbound enquiries via telephone, email, and web-based platforms from various key stakeholders.
  • Circle Health Group offers competitive benefits including 25 days holiday plus bank holidays, a private pension scheme, and private healthcare coverage.
  • Applicants must demonstrate excellent attention to detail to accurately record data across multiple CRM systems while meeting all key performance indicators.

Matching Summary

Match Score: 85

BMI Healthcare is seeking a Helpline Advisor for their National Enquiry Centre in Glasgow. The role involves handling high-volume inquiries and requires strong customer service skills, with a competitive salary and comprehensive benefits package offered.

Salary

Base: £24,947.00 per year; Bonus/Equity: Not specified; Benefits: 25 days holiday + bank holidays, Private Pension, Private Healthcare, Life Insurance

Skills & Requirements

Must-have

  • High volume inbound enquiry handling
  • Multiple CRM system proficiency
  • Flexible shift pattern availability
  • Maths and English GCSE grades A-C
  • PC software and systems proficiency

Nice-to-have

  • Previous customer service experience
  • Sales role background
  • Excellent attention to detail
  • Collaborative team environment
  • Compassionate patient interaction

Key Requirements

  • Maths GCSE grade A-C or equivalent
  • English GCSE grade A-C or equivalent
  • Functional skills level 2 evidence
  • Proficient PC and software usage
  • Customer service or sales experience

Work Rights

Not specified

Tailored Resume

Cover Letter