The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Key responsibilities include handling inbound and outbound calls related to potential scam or fraud activity and performing detection analysis on scam/fraud events.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Detection analysis on scam/fraud events
Financial crime and security trends
Strong problem-solving capability
High level of personal integrity
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Emotional resilience under pressure
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster
In office attendance for training
Hybrid working model
Preferred experience in Financial Services Industry