Customer Success Specialist

Dialpad

Pasig City, Philippines
On-site
1-5 years customer success experience
Telecommunication or saas provider background
Strong written communication skills
Dialpad is seeking a Customer Success Specialist to join their team in Pasig City, Philippines. The ideal candidate will possess strong communication skills and a background in customer success within the telecommunication or SaaS industry to drive customer satisfaction and retention

Job Summary

  • The role involves leading post-sales activities to drive customer retention and success through strong relationship building.
  • Candidates must be available to work full on-camera during US core hours from a dedicated, technically enabled remote workspace.
  • The position requires acting as the voice of the customer by collaborating cross-functionally with Sales, Product, and Engineering teams.

Matching Summary

Match Score: 85

Dialpad is seeking a Customer Success Specialist to join their team in Pasig City, Philippines. The ideal candidate will possess strong communication skills and a background in customer success within the telecommunication or SaaS industry to drive customer satisfaction and retention.

Skills & Requirements

Must-have

  • 1-5 years Customer Success experience
  • Telecommunication or SaaS provider background
  • Strong written communication skills
  • US core hours availability (8 AM - 5 PM PT)
  • Remote work with dedicated workspace

Nice-to-have

  • Passion for top-notch account management
  • Desire to work in a dynamic startup environment
  • Ability to build rapport and situational awareness
  • Excellent time management and organizational skills
  • Cross-functional collaboration experience

Key Requirements

  • 1-5 years of Customer Success experience
  • Experience with telecommunication or SaaS providers
  • Reliable internet connectivity for remote work

Work Rights

Not specified

Tailored Resume

Cover Letter