Senior Executive (Service Leadership & Patient Relations)

NATIONAL HEALTHCARE GROUP POLYCLINICS

Singapore, Singapore
Bachelor degree required
2 years service or hospitality experience
Advanced excel statistical functions
Manage patient feedback channels including email, hotline, and forms while ensuring timely closure of issues

Job Summary

  • Manage patient feedback channels including email, hotline, and forms while ensuring timely closure of issues.
  • Lead service quality initiatives through mystery audits, focus groups, and staff recognition programs to cultivate a culture of excellence.
  • Analyze complex data sets using advanced Excel and Power BI to prepare monthly reports for senior management.

Matching Summary

Match Score: 85

Manage patient feedback channels including email, hotline, and forms while ensuring timely closure of issues.

Skills & Requirements

Must-have

  • Bachelor Degree required
  • 2 years service or hospitality experience
  • Advanced Excel statistical functions
  • Power BI dashboard creation
  • CRM system proficiency

Nice-to-have

  • Healthcare setting experience desired
  • Contact Centre background advantageous
  • Design software skills like Canva
  • Strong interpersonal communication skills
  • Project management independence

Key Requirements

  • Bachelor Degree
  • Minimum 2 years experience in Service/Hospitality
  • Proficiency in MS Office and design tools

Work Rights

Not specified

Tailored Resume

Cover Letter