Customer Experience Coordinator (part Time) - San Jose, Ca
Veterinary Emergency Group
San Jose, California, United States
Base: $18-$24 ph based on experience; bonus/equity...
On-site
2+ years customer service experience
Advanced proficiency in practice management software
Ability to work nights weekends and holidays
VEG is dedicated to transforming the emergency veterinary experience by providing care for people and their pets 24/7, 365 days a year
Job Summary
VEG is dedicated to transforming the emergency veterinary experience by providing care for people and their pets 24/7, 365 days a year.
The Customer Experience Coordinator defines the customer journey through warm greetings, accurate communication routing, and personalized support during critical moments.
Employees receive competitive compensation ranging from $18 to $24 per hour along with travel stipends and unlimited continuing education opportunities.
Matching Summary
VEG is dedicated to transforming the emergency veterinary experience by providing care for people and their pets 24/7, 365 days a year.
Salary
Base: $18-$24 per hour based on experience; Bonus/Equity: Not specified; Benefits: Travel stipend ($400-$1000/year), CE credits, scrubs, food
Skills & Requirements
Must-have
2+ years customer service experience
Advanced proficiency in practice management software
Ability to work nights weekends and holidays
Willingness to work in noisy environment with odors
Strong multitasking skills in high stakes environments
Nice-to-have
High emotional intelligence and empathy
Problem solving skills with focus on innovation
Curious nature seeking continuous learning
Sense of humility and team ownership
Adaptable in diverse personality environments
Key Requirements
2+ years of customer service experience
Availability for rotating night, weekend, and holiday shifts
Proficiency with computer programs and practice management software