Customer Logistics Manager

Airbus Helicopters Canada Ltd

Fort Erie, Canada
**
5 years customer support experience
3 years supervisory experience preferred
Sap and salesforce system proficiency
** Airbus Helicopters Canada Ltd is seeking a Customer Logistics Manager to oversee after-sales support operations in Fort Erie. The role involves managing a team of Customer Support Representatives, addressing customer logistics concerns, and ensuring operational performance meets contractual commitments. **

Job Summary

  • The Customer Logistics Manager is responsible for the daily oversight of after-sales support operations for Airbus Helicopters Canada Limited customers.
  • This role serves as the primary escalation point for regional logistics concerns, complaints, and critical issues to ensure timely resolution.
  • The position requires managing a team of Customer Support Representatives while maintaining adherence to contractual commitments and safety standards.

Matching Summary

Match Score: 75

** Airbus Helicopters Canada Ltd is seeking a Customer Logistics Manager to oversee after-sales support operations in Fort Erie. The role involves managing a team of Customer Support Representatives, addressing customer logistics concerns, and ensuring operational performance meets contractual commitments. **

Skills & Requirements

Must-have

  • 5 years customer support experience
  • 3 years supervisory experience preferred
  • SAP and Salesforce system proficiency
  • Aviation maintenance methods knowledge
  • Crisis management and planning skills

Nice-to-have

  • Strong analytical and business skills
  • Ability to interface with stakeholders
  • Experience with MRO repairable processes
  • Collaborative forecasting capabilities

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 5 years in Customer Support capacity
  • 3 years in Supervisory setting (preferred)
  • Proficiency in SAP/ERP systems
  • Familiarity with Aviation Maintenance practices

Work Rights

Not specified

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