iddink.nl is seeking a Customer Service Manager to establish a high-performing customer service department in Madrid, Spain, focused on innovation and operational efficiency. The ideal candidate should possess extensive experience in customer service leadership, technology integration, and data analytics
Job Summary
The Head of Customer Success will create an exceptional customer service model in Spain, exceeding service level expectations.
Drive the digital transformation of the area through the adoption of emerging technologies such as artificial intelligence, robotic process automation (RPA), and predictive analytics.
Build and lead a multidisciplinary customer service team, promoting collaboration, continuous learning, and customer orientation.
Matching Summary
Match Score: 85
iddink.nl is seeking a Customer Service Manager to establish a high-performing customer service department in Madrid, Spain, focused on innovation and operational efficiency. The ideal candidate should possess extensive experience in customer service leadership, technology integration, and data analytics.
Skills & Requirements
Must-have
Create exceptional customer service model
Digital transformation of customer service
Implement advanced analytics systems
Build and lead multidisciplinary team
Develop intelligent omnichannel service model
Integrate commercial and logistics teams
Nice-to-have
Foster a culture of continuous innovation
Internal role model for service culture
Anticipate customer needs proactively
Key Requirements
Over 6 years of experience leading customer service
Proven experience using technology for customer service
Advanced knowledge of customer service technologies