Klaviyo is building the leading autonomous service platform for B2C brands, enabling businesses to deliver always-on, personalized customer experiences powered by AI
Job Summary
Klaviyo is building the leading autonomous service platform for B2C brands, enabling businesses to deliver always-on, personalized customer experiences powered by AI.
The Customer Agent team is at the forefront of this effort, creating intelligent agents that help brands automate support, drive revenue, and engage customers across channels.
This role is ideal for a product leader who is passionate about AI-native products, has strong UX instincts, and enjoys building zero-to-one experiences that define new product categories.
Matching Summary
Klaviyo is building the leading autonomous service platform for B2C brands, enabling businesses to deliver always-on, personalized customer experiences powered by AI.
Salary
$136,000 - $204,000 USD
Skills & Requirements
Must-have
AI/ML product development
User experience design
Growth strategies
End-to-end product lifecycle ownership
Cross-functional collaboration
Nice-to-have
Passion for AI-native products
Strong UX instincts
Building zero-to-one experiences
B2B SaaS and consumer-facing products
Key Requirements
5–8+ years of product management experience
Direct experience building and shipping AI or ML-powered products
Strong understanding of modern AI systems (LLMs, RAG, agent architectures)
Proven ability to design and ship high-quality user experiences
Experience building growth-oriented product experiences