Workforce Scheduler

Western Union

Vilnius, Lithuania
Base: 2,125 – 3,116 eur gross monthly; bonus/equit...
Hybrid
Strong analytical skills
Excellent ms excel skills
Experience in a call center
You will be part of the Global Workforce Management team, responsible for workload forecasting and staff capacity planning

Job Summary

  • You will be part of the Global Workforce Management team, responsible for workload forecasting and staff capacity planning.
  • The role involves continuously analyzing performance and making necessary adjustments in staffing plans.
  • Western Union values in-person collaboration and offers a variety of benefits including health insurance and fitness facilities.

Matching Summary

You will be part of the Global Workforce Management team, responsible for workload forecasting and staff capacity planning.

Salary

Base: 2,125 – 3,116 EUR gross monthly; Bonus/Equity: Not specified; Benefits: Health insurance options, life insurance

Skills & Requirements

Must-have

  • Strong analytical skills
  • Excellent MS Excel skills
  • Experience in a call center

Nice-to-have

  • Ability to multi-task
  • Great customer experience focus
  • Collaboration with operational teams

Key Requirements

  • Strong communication skills
  • Minimum supervision ability

Work Rights

Not specified

Tailored Resume

Cover Letter