Policy Enforcement Manager, Content Compliance

Etsy

New York, United States
Base: $91,000.00 - $119,000.00; bonus/equity: elig...
On-site
Investigate complex policy violations
Enforce policies consistently
Protect buyers and sellers
We're looking for a Policy Enforcement Manager to investigate and adjudicate complex policy violations on our marketplace platform

Job Summary

  • We're looking for a Policy Enforcement Manager to investigate and adjudicate complex policy violations on our marketplace platform.
  • This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office.
  • In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits.

Matching Summary

We're looking for a Policy Enforcement Manager to investigate and adjudicate complex policy violations on our marketplace platform.

Salary

Base: $91,000.00 - $119,000.00; Bonus/Equity: eligible for an equity package, an annual performance bonus; Benefits: competitive benefits

Skills & Requirements

Must-have

  • Investigate complex policy violations
  • Enforce policies consistently
  • Protect buyers and sellers
  • Align Trust & Safety ops team
  • Develop expertise in vertical policies
  • Lead investigations and escalations
  • Spot emerging abuse trends
  • Drive operational metrics

Nice-to-have

  • Collaborate remotely and across geographies
  • Handle high-stakes situations effectively
  • Advise on quarterly roadmaps and goals
  • Sharpen enforcement tools

Key Requirements

  • 5+ years of experience in Trust & Safety, policy enforcement, compliance, or risk
  • Managing cross-functional teams and projects
  • Proficiency in SQL or other data querying tools is a plus
  • Experience with Trust & Safety tooling and platforms is a plus
  • Familiarity with legal or regulatory frameworks is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter