Manage the entire onboarding process for your book of business, from sales handover through configuration, training, and activation
Job Summary
Manage the entire onboarding process for your book of business, from sales handover through configuration, training, and activation.
Conduct in-depth implementation and optimization sessions for new and cross-sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.
Matching Summary
Manage the entire onboarding process for your book of business, from sales handover through configuration, training, and activation.
Skills & Requirements
Must-have
AI Agent configuration
Helpdesk product expertise
Consultative implementation approach
Customer relationship management
Project timeline management
Nice-to-have
E-commerce experience
Passion for AI and automation
Adaptability to evolving processes
Key Requirements
2-3+ years in SaaS implementation management
2-3+ years in consultancy and project management
Proficient in managing up to 30 accounts concurrently