Pact Representative I

Ohiosophe

Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Fully remote
Customer service skills
Call center experience
Scheduling patient appointments
Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while assisting inbound and outbound callers

Job Summary

  • Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while assisting inbound and outbound callers.
  • Provides customer service per departmental standards and handles scheduling, insurance verification, and emergency call triaging with adherence to guidelines.
  • Advocate Health offers comprehensive benefits, competitive compensation, career development programs, and is a national leader in clinical innovation and equitable care.

Matching Summary

Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while assisting inbound and outbound callers.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, retirement, and paid time off

Skills & Requirements

Must-have

  • Customer service skills
  • Call center experience
  • Scheduling patient appointments
  • Insurance verification
  • Multi-line telephone system
  • Basic technical troubleshooting
  • Fast-paced environment

Nice-to-have

  • Basic medical terminology knowledge
  • Problem-solving skills
  • Organizational and prioritization skills
  • Strong verbal communication
  • Ability to work varied hours
  • Experience with multiple software systems

Key Requirements

  • High School Graduate
  • 0-1 year call center or healthcare experience
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter