$23.98 - $29.97; not specified; comprehensive bene...
On-site
Receive and resolve end-user help requests
Document service desk incident-solving process
Utilize remote tools and diagnostic utilities
The Service Desk Technician's role is to ensure proper technology services so that end users can accomplish business tasks
Job Summary
The Service Desk Technician's role is to ensure proper technology services so that end users can accomplish business tasks.
Successful candidates will be skilled technologists who value AACC’s community and people.
The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences.
Matching Summary
The Service Desk Technician's role is to ensure proper technology services so that end users can accomplish business tasks.
Salary
$23.98 - $29.97; Not specified; Comprehensive benefits package
Skills & Requirements
Must-have
Receive and resolve end-user help requests
Document service desk incident-solving process
Utilize remote tools and diagnostic utilities
Test fixes to ensure resolution
Stays abreast of college supported applications
Perform hands on assistance for client/desktop
Nice-to-have
Foster a culture of excellence
Embrace continuous improvement and learning
Value feedback and collaboration
Empathetic to user challenges
Treat people with respect and dignity
Key Requirements
Associate degree or two years related experience
Knowledge in ITSM, Windows 11, MacOS, iOS, Mobile Devices
Knowledge in MS Office/M365, Printers, AV Equipment
Knowledge in Ellucian Colleague, Cisco ACD
Ability to work with minimal supervision
Ability to provide excellent customer service
Ability to deal tactfully with students, faculty, staff
Work Rights
Must be authorized to work in the U.S. on a full-time basis