Specialist, Supply Chain

Sony Music Entertainment Canada Inc.

Toronto, Ontario, Canada
Base: $60,000 to $65,000 cad; bonus/equity: not sp...
On-site
End-to-end order management across retail wholesale and d2c channels
Primary escalation point for complex customer issues and disputes
Oversee d2c order fulfillment and operational compliance
The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment

Job Summary

  • The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment.
  • The specialist acts as the primary escalation point for complex customer issues such as order discrepancies, shipment delays, claims, and returns ensuring timely resolution.
  • The position requires serving as the primary operational liaison with third-party warehouses and carriers to support shipment coordination and continuous improvement efforts.

Matching Summary

The role is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada's physical supply chain including direct-to-consumer fulfillment.

Salary

Base: $60,000 to $65,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End-to-end order management across retail wholesale and D2C channels
  • Primary escalation point for complex customer issues and disputes
  • Oversee D2C order fulfillment and operational compliance
  • Manage customer claims quality issues and service recovery
  • Operational liaison with third party warehouses and carriers

Nice-to-have

  • Strong coordination skills across internal teams and external partners
  • Commitment to artistic integrity and transparency in operations
  • Ability to support priority artist releases effectively

Key Requirements

  • Full time permanent employment status required
  • At least four days per week onsite work arrangement
  • 37.5 hours per week commitment

Work Rights

Not specified

Tailored Resume

Cover Letter