Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data & Technology
Job Summary
Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data & Technology.
Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents for identified features/ capabilities.
Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing.
Matching Summary
Co-create, implement, launch, and manage a customer-centric Claims Management function/ workflow powered by Data & Technology.
Skills & Requirements
Must-have
Claims Management function/ workflow
Data & Technology powered processes
Automation, scalability, and productivity focus
Business process flow diagrams review
Process impact analysis
Digital tools for customer experience
Nice-to-have
Consumer behaviour and culture passion
Customer-centric journey design
Co-creation and collaboration culture
High resilience in ambiguity
Strong clinical knowledge
Key Requirements
10+ years total experience in health insurance
3-5 years experience in Health Claims insurance
End-to-end knowledge of health insurance products, operations, and technology