The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
This role was built for you if you think like a strategy consultant, execute like a seasoned operator, and communicate with c-level polish and precision.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Base: $158,400 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
CX / Chief Customer Officer Strategic Initiatives
Cross-Functional Stakeholder Management
Executive Readiness preparation
Strategy delivery plans
Action item follow-through
Tight storytelling and crisp data
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Passion for customer service
Work in ambiguous situations
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs
Experience defining, designing, and implementing solutions
Proficient in project management and collaboration tools