We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
Manage technical project implementation team
Onboard new clients
Develop and update processes
Resolve complex client issues
Translate client needs into requirements
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Process-focused problem-solving ability
Key Requirements
+3 years experience as a team lead
+4 years SAAS product implementation experience
Experience in SAAS company selling to enterprise clients
Ability to work with clients to resolve complex issues