Call Center Agent | Patient Contact Center| Full Time | Days
Concord Hospital
High school degree or ged equivalency
Strong computer and keyboard skills
Ability to handle high call volume
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service
Job Summary
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.
Key responsibilities include scheduling appointments in the electronic medical record, verifying insurance information, and promoting Patient Portal enrollment.
The role requires maintaining specific performance metrics such as answering calls within 2 minutes on average and achieving a daily abandonment rate of 5% or below.
Matching Summary
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.