Customer Service Analyst

Copeland

Sorocaba, Brazil
Hybrid
Support customers via phone, email, whatsapp
Resolve customer issues and complaints
Enter sales orders
Support our customers by phone, email and Whatsapp, resolve issues and customers complaints, enter sales orders and provide support for warranties and returns

Job Summary

  • Support our customers by phone, email and Whatsapp, resolve issues and customers complaints, enter sales orders and provide support for warranties and returns.
  • Work closely with other areas (sales, logistics, finance, importat, planning and others) to ensure seamless operations.
  • Copeland is committed to sustainability, innovation, and employee development, offering flexible benefits and a culture of passion, openness, and collaboration.

Matching Summary

Support our customers by phone, email and Whatsapp, resolve issues and customers complaints, enter sales orders and provide support for warranties and returns.

Skills & Requirements

Must-have

  • Support customers via phone, email, Whatsapp
  • Resolve customer issues and complaints
  • Enter sales orders
  • Support warranties and returns
  • Follow-up on deliveries
  • Collaborate across departments

Nice-to-have

  • Global climate technologies company
  • Engineered for sustainability
  • Office first hybrid work arrangements
  • Inclusion and belonging culture

Key Requirements

  • Degree in Business Administration or related field
  • Proficiency in Microsoft Office
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter