Aston Martin Lagonda Ltd is seeking an IT Service Desk Manager to oversee the performance and improvement of their IT Service Desk, focusing on providing high-quality user support while leveraging ServiceNow as the core ITSM platform. The ideal candidate should possess strong leadership skills and hands-on experience with IT service management, specifically in medium to large organizations
Job Summary
The role is accountable for the end-to-end performance, quality, and continuous improvement of the IT Service Desk using ServiceNow as the core platform.
You will lead, coach, and motivate a team of Service Desk professionals to create a culture of accountability, ownership, and service excellence.
This position requires using ServiceNow dashboards and analytics to identify trends and turn insights into measurable improvements in ways of working.
Matching Summary
Match Score: 85
Aston Martin Lagonda Ltd is seeking an IT Service Desk Manager to oversee the performance and improvement of their IT Service Desk, focusing on providing high-quality user support while leveraging ServiceNow as the core ITSM platform. The ideal candidate should possess strong leadership skills and hands-on experience with IT service management, specifically in medium to large organizations.
Skills & Requirements
Must-have
ServiceNow ITSM platform expertise
Incident and service request management
Team leadership and coaching skills
Continuous improvement mindset
Data-driven performance analytics
Nice-to-have
Customer-focused support culture
Cloud-based solution transition experience
Strong communication under pressure
AI-enabled solutions knowledge
Key Requirements
Degree in IT, Computer Science or equivalent professional experience
ITIL Foundation or higher certification
Experience running IT support operations in medium to large organizations