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American International Group, Inc. (AIG) is seeking an Implementation Lead for Operations in Mexico City. The role focuses on driving operational transformation and executing strategic initiatives to enhance service quality and cost efficiency while managing cross-functional programs.
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Job Summary
This role sits at the center of Operations transformation and execution, partnering directly with the COO to turn strategic priorities into actionable initiatives.
The position requires leading complex, cross-functional programs spanning multiple operational areas including CPS, Collections, Call Center, and external partners.
AIG offers a comprehensive Total Rewards Program including health care, savings, financial protection, wellbeing resources, and tuition reimbursement for eligible employees.
Matching Summary
Match Score: 75
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American International Group, Inc. (AIG) is seeking an Implementation Lead for Operations in Mexico City. The role focuses on driving operational transformation and executing strategic initiatives to enhance service quality and cost efficiency while managing cross-functional programs.
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Skills & Requirements
Must-have
Cross-functional program leadership
Stakeholder management at executive level
Operational transformation experience
Data-driven decision making
Vendor performance management
Nice-to-have
Change management expertise
BPO transition experience
High-volume environment resilience
Customer-centric mindset
Process standardization skills
Key Requirements
Strong ownership and accountability mindset
Structured and analytical thinking capabilities
Executive communication skills
Ability to influence without formal authority
Results-oriented delivery in high-pressure environments