The primary responsibility is to assist the Outside Builder Sales team by adding value to create customers for life through problem solving and order tracking
Job Summary
The primary responsibility is to assist the Outside Builder Sales team by adding value to create customers for life through problem solving and order tracking.
Employees must maintain composure and demonstrate urgency to give customers confidence that their issues can be resolved timely while adhering to strict phone etiquette.
All full-time associates are eligible for a variety of high-quality benefits including medical and dental insurance, 401(k) plans, and paid time off.
Matching Summary
The primary responsibility is to assist the Outside Builder Sales team by adding value to create customers for life through problem solving and order tracking.
Skills & Requirements
Must-have
Strong verbal and written communication skills
Proficiency in Microsoft Suite products
Experience with complex sales cycles
Ability to troubleshoot billing discrepancies
Knowledge of product lines and specifications
Nice-to-have
Empathy and urgency in phone interactions
Proactive post-sale service approach
Trend analysis and process improvement feedback
Technical knowledge of software like Salesforce
Collaboration with project managers and superintendents
Key Requirements
Associates degree or higher required
1+ years in customer service role for complex sales cycle