Sr Service Manager 2 - Customer Service Management

GE Vernova

Multiple Locations
Base: $119,600.00 - $199,400.00; bonus/equity: dis...
Fully remote
Customer relationship management
Technical field service
Outage planning and execution
The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle, building lasting customer relationships and driving commercial outcomes

Job Summary

  • The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle, building lasting customer relationships and driving commercial outcomes.
  • Key responsibilities include engaging in technical discussions, developing scopes of work, building project schedules, and leading end-to-end outage planning with a focus on safety, quality, delivery, and cost.
  • Available benefits include medical, dental, vision, retirement savings plan with company matching, tuition assistance, and paid parental leave.

Matching Summary

The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle, building lasting customer relationships and driving commercial outcomes.

Salary

Base: $119,600.00 - $199,400.00; Bonus/Equity: discretionary annual bonus; Benefits: medical, dental, vision, retirement savings plan, tuition assistance, paid parental leave

Skills & Requirements

Must-have

  • Customer relationship management
  • Technical field service
  • Outage planning and execution
  • Scope development and estimation
  • Steam Power equipment knowledge

Nice-to-have

  • Leadership and ownership
  • Conflict resolution skills
  • Task switching ability
  • Humility and coachability
  • GE Vernova Way behaviors

Key Requirements

  • Foundational technical knowledge required
  • Mechanical TFA or Outage Manager background preferred
  • Familiarity with GE Vernova tools and processes
  • Strong EHS and quality understanding

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter