Customer Service Representative

Acequia Animal Hospital

Albuquerque, New Mexico, United States
Competitive pyy; performance bonuses available; 40...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Acequia Animal Hospital is seeking a Customer Service Representative (CSR) to enhance client interactions and streamline appointment management in a veterinary setting. The ideal candidate will have strong communication skills, a compassionate approach, and experience in customer service, especially in healthcare or veterinary environments

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience at Acequia Animal Hospital.
  • Key responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management technology.
  • AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits to full-time employees.

Matching Summary

Match Score: 85

Acequia Animal Hospital is seeking a Customer Service Representative (CSR) to enhance client interactions and streamline appointment management in a veterinary setting. The ideal candidate will have strong communication skills, a compassionate approach, and experience in customer service, especially in healthcare or veterinary environments.

Salary

Competitive pay; Performance bonuses available; 401(k) matching included

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in healthcare
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently
  • Experience with practice management software

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with scheduling software and online platforms
  • Must be able to lift up to 40 pounds independently

Work Rights

Not specified

Tailored Resume

Cover Letter