Patient Services Officer

GenesisCare

Elizabeth Vale, South Australia, Australia
Base: elevated casual rate; bonus/equity: not spec...
Customer service in medical setting
Appointment booking and confirmation
Billing and receipting at appointments
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world

Job Summary

  • At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
  • In this patient-facing role, you’ll be the friendly face and welcoming voice of our clinics — supporting both clients and staff with top-notch administrative skills, all while staying professional, compassionate, and upbeat.
  • Benefits of joining our team include an elevated casual rate, a thriving close-knit culture, a range of discounts, paid parental leave, and access to free confidential support services for employees and their families.

Matching Summary

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Salary

Base: Elevated casual rate; Bonus/Equity: Not specified; Benefits: Qantas membership discount, gym/swim membership discount, 12 weeks paid parental leave, Bupa discount

Skills & Requirements

Must-have

  • Customer service in medical setting
  • Appointment booking and confirmation
  • Billing and receipting at appointments
  • Data entry and paperwork processing
  • Managing patient records and filing
  • Handling high volume patient inquiries
  • Strong communication skills

Nice-to-have

  • Previous medical industry experience
  • Knowledge of Medicare billing systems
  • Ability to adapt in fast-paced environment
  • Exceptional phone manner
  • Team collaboration skills
  • Positive and compassionate attitude
  • Eagerness to learn new systems

Key Requirements

  • Experience in medical or healthcare industry preferred
  • Knowledge of patient billing systems and Medicare mechanisms
  • Ability to provide ongoing patient care and customer service
  • Strong organisational skills and attention to detail
  • Experience working individually or in a team

Work Rights

Not specified

Tailored Resume

Cover Letter