Itms Support Specialist, Tier 1

NEW ERA TECHNOLOGY

Toledo, OH, United States
Base: $26-$28 usd ph; bonus/equity: not specified;...
On-site
3+ years itms support specialist experience
Troubleshoot vmware o365 backups windows
2+ years customer facing role msp preferred
New Era Technology is seeking an ITMS Support Specialist, Tier 1, located in Toledo, OH. The ideal candidate will deliver high-quality IT technical services, focusing on customer satisfaction and technical proficiency

Job Summary

  • New Era Technology is committed to creating a workplace where everyone feels valued, empowered, and inspired to grow through a global team of over 3,000 professionals.
  • The ITMS Support Specialist Tier 1 delivers high-quality technical services including consulting, remote troubleshooting, and network technology integration for clients.
  • Candidates receive full benefits including medical, dental, vision, 401K match, and 7 company holidays plus generous PTO.

Matching Summary

Match Score: 85

New Era Technology is seeking an ITMS Support Specialist, Tier 1, located in Toledo, OH. The ideal candidate will deliver high-quality IT technical services, focusing on customer satisfaction and technical proficiency.

Salary

Base: $26-$28 USD per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K match, 7 holidays + PTO

Skills & Requirements

Must-have

  • 3+ years ITMS Support Specialist experience
  • Troubleshoot VMware O365 backups Windows
  • 2+ years customer facing role MSP preferred
  • Ticketing systems and tracking work experience
  • Microsoft Mac and Virtual services background

Nice-to-have

  • Strong team collaboration skills
  • Excellent documentation skills
  • Process improvement initiative participation
  • Clear written communication abilities
  • Dedicated to exceptional customer service

Key Requirements

  • 3+ years ITMS Support Specialist or IT Support Technician experience
  • 2+ years in a customer facing role with MSP preference
  • Authorization to work in the United States without sponsorship
  • Experience with SaaS products for at least 2 years
  • Proven track record with Microsoft, Mac, and Virtual services

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter