It Service Desk Agents

PwC

Bucharest, Romania
It support via phone, chat, email
Troubleshoot desktop hardware and software
Strong communication skills
As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization

Job Summary

  • As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization.
  • You’ll assist colleagues via phone, chat, email, and our ticketing system, ensuring their technical issues are resolved efficiently and with empathy.
  • We support your professional growth through onboarding, ongoing training, mentorship, and opportunities to advance within the IT organization.

Matching Summary

As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization.

Skills & Requirements

Must-have

  • IT support via phone, chat, email
  • troubleshoot desktop hardware and software
  • strong communication skills

Nice-to-have

  • experience with ITSM tools
  • familiarity with ITIL principles
  • analytical and service-oriented mindset

Key Requirements

  • Bachelor’s degree or equivalent experience
  • fluency in English
  • customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter