Sr Customer Experience And Analytics Performance Analyst

Southwest Airlines

Dallas, TX, US
Base: $98,650 - $109,600 py; bonus/equity: bonus o...
Adobe analytics
Aws data sources
Tableau
The Sr CXA Performance Analyst supports Leadership and cross‑functional Teams by delivering reports and analytical insights that improve business decision‑making across the Customer Organization and Commercial Teams

Job Summary

  • The Sr CXA Performance Analyst supports Leadership and cross‑functional Teams by delivering reports and analytical insights that improve business decision‑making across the Customer Organization and Commercial Teams.
  • They’ll leverage tools such as Adobe Analytics, AWS data sources, and Tableau to connect digital engagement with transactional performance and automate reporting.
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).

Matching Summary

The Sr CXA Performance Analyst supports Leadership and cross‑functional Teams by delivering reports and analytical insights that improve business decision‑making across the Customer Organization and Commercial Teams.

Salary

Base: $98,650 - $109,600 per year; Bonus/Equity: Bonus opportunities available; Benefits: Fly for free, 401(k) match, ProfitSharing, health insurance

Skills & Requirements

Must-have

  • Adobe Analytics
  • AWS data sources
  • Tableau
  • SQL
  • Microsoft Excel
  • Power Point
  • data mining
  • data cleansing
  • analysis methods

Nice-to-have

  • business acumen
  • analytical expertise
  • cross-functional relationships
  • camaraderie
  • collaboration
  • innovation

Key Requirements

  • High School Diploma or GED
  • Advanced level experience in SQL
  • Experience extracting, manipulating, and organizing raw data
  • Experience analyzing raw data to make conclusions and draw actionable insights
  • Experience displaying data in a concise and easily digestible format
  • Experience with data visualization tools
  • Experience with relational database programming tools
  • Experience with web analytics tools
  • Experience presenting and communicating analysis regularly
  • U.S. citizenship or current authorization to work in the U.S.

Work Rights

Must have US citizenship or authorization to work

Tailored Resume

Cover Letter