Technical Support Specialist, Financials

YourAspireSoftware

Multiple Locations
Base: $19.61 - $26.25 usdph; bonus/equity: annual ...
On-site
Assist customers via phone, chat, email
Master financial modules of software
Troubleshoot accounting integrations
YourAspireSoftware is seeking a Technical Support Specialist for their Financials pillar to assist customers with accounting software, ensuring efficient workflows and high-quality customer service. The role requires strong problem-solving skills, understanding of accounting principles, and a passion for helping small business owners

Job Summary

  • As a Technical Support Specialist for our Financials pillar, you’ll be the go-to expert for our customers' most critical business workflows.
  • You will help them manage their books, streamline accounting processes, and maximize their profitability using our software.
  • Our specialists have the highest rate of internal transfers across the organization, making this the perfect launchpad for your career at ServiceTitan.

Matching Summary

Match Score: 85

YourAspireSoftware is seeking a Technical Support Specialist for their Financials pillar to assist customers with accounting software, ensuring efficient workflows and high-quality customer service. The role requires strong problem-solving skills, understanding of accounting principles, and a passion for helping small business owners.

Salary

Base: $19.61 - $26.25 USD/hour; Bonus/Equity: annual bonus, equity; Benefits: holistic suite of benefits

Skills & Requirements

Must-have

  • Assist customers via phone, chat, email
  • Master financial modules of software
  • Troubleshoot accounting integrations
  • Guide customers on accounting best practices
  • Resolve complex financial workflow cases

Nice-to-have

  • Customer-centric mindset
  • Can-do attitude
  • Thrive in feedback-oriented culture
  • Level-headed in challenging environment

Key Requirements

  • Bachelor’s degree preferred or equivalent experience
  • Strong critical thinking and troubleshooting abilities
  • Excellent people skills
  • Strong written and verbal communication
  • Solid understanding of core accounting principles
  • Hands-on experience with accounting software
  • Proficiency in spreadsheet software

Work Rights

Not specified

Tailored Resume

Cover Letter