The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making, generating insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers
Job Summary
The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making, generating insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers.
You’ll partner with product teams to help them identify important questions and answer those questions with data, working closely with product managers, designers and engineers to develop key product success metrics, set targets, measure results and outcomes, and size opportunities.
Intercom offers competitive salary and equity, daily catered lunch, regular compensation reviews, comprehensive health and dental insurance, open vacation policy, and generous parental leave.
Matching Summary
The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making, generating insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers.
Skills & Requirements
Must-have
SQL skills
analytical and statistical approaches
data pipelines
product success metrics
quantitative research
Nice-to-have
growth mindset
sense of ownership
passion and curiosity
AI tools for efficiency
Key Requirements
5+ years experience
Excellent SQL skills
Proven track record of initiating and delivering actionable analysis