Mecca Bourke St - Assistant Services Manager

MECCA

Bourke St, Australia
Upholds customer experience standards
Coaching specialist team members
Implements strategies for bookings
This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists

Job Summary

  • This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists.
  • As Assistant Services Manager, you will work on a full-time basis, including shifts across late night and weekend peak trade.
  • MECCA offers world-class education opportunities, leadership conferences, training sessions, an online Learning Lab, and opportunities to earn more with our monthly performance bonus program.

Matching Summary

This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists.

Skills & Requirements

Must-have

  • Upholds customer experience standards
  • Coaching specialist team members
  • Implements strategies for bookings
  • Review services experience data
  • Optimise services roster
  • Manages roster and booking tool

Nice-to-have

  • Passion for beauty
  • Drive for operational excellence
  • Adaptability and problem-solving skills
  • Building specialist talent pipeline
  • Force for good initiatives

Key Requirements

  • Experience leading and coaching a team
  • Strong product knowledge and application skills
  • Confident and clear communication style
  • Drive for results and accountability
  • Experience with roster management (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter