Guest Services Supervisor

ASM Global

Kent, WA, United States
Base: $21.95; bonus/equity: not specified; benefit...
Overseeing guest services staff
Assigning duties
Handling guest incidents
Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service

Job Summary

  • Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service.
  • This role handles guest-related incidents, ensures guests are aware of venue policies and maintains accurate reporting standards.
  • Employees are eligible to join our 401K after 1 year and 1000 hours of service, with Medical, Dental & Vision benefits available after 1560 hours.

Matching Summary

Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service.

Salary

Base: $21.95; Bonus/Equity: Not specified; Benefits: Medical, Dental & Vision after 1560 hours, 401K after 1 year/1000 hours

Skills & Requirements

Must-have

  • overseeing guest services staff
  • assigning duties
  • handling guest incidents
  • maintaining reporting standards
  • working under pressure
  • fast-paced environment

Nice-to-have

  • exceptional customer service
  • welcoming environment
  • calm and courteous demeanor

Key Requirements

  • 1 year supervisor experience preferred
  • Stand, walk, climb stairs duration of shift
  • Work nights, weekends, holidays
  • Communicate effectively English
  • Must be able to multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter