Base: $25.30 - $37.95 ph; bonus/equity: not specif...
Fully remote
3 years customer service experience
Complaint and conflict resolution skills
Healthcare processes knowledge
Advocate Health is seeking a fully remote Patient Relations Representative to communicate with patients and families, resolve concerns, and analyze patient experience data. The ideal candidate will have a strong background in customer service, particularly in healthcare settings, and possess excellent communication and conflict resolution skills
Job Summary
This role involves communicating with patients and families to resolve concerns and analyze patient experience data for organizational improvement.
The position requires resolving complex issues while ensuring operational leaders and risk management are informed of high-exposure cases.
Advocate Health offers a comprehensive suite of benefits including health insurance, retirement plans, and paid time off.
Matching Summary
Match Score: 85
Advocate Health is seeking a fully remote Patient Relations Representative to communicate with patients and families, resolve concerns, and analyze patient experience data. The ideal candidate will have a strong background in customer service, particularly in healthcare settings, and possess excellent communication and conflict resolution skills.
Salary
Base: $25.30 - $37.95 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, and retirement match