As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, and process applications for credit products, while also completing Financial Health Checks.
The role involves providing options through education and demonstration of in-branch and digital banking technology, problem-solving, and championing risk-adverse culture.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Champion processes and procedures
Work in a busy retail environment
Nice-to-have
Interest in building a career
Improve financial wellbeing
Support Aboriginal and/or Torres Strait Islander Peoples
Key Requirements
Proven experience in Financial Services, Retail or Hospitality
Excellent communication skills
Ability to articulate financial terms
Ability to ask the right questions and find solutions