Mgr, Business Controls Customer Engagement Officer
UOB
Proactively contact customers
Track and follow up outstanding requests
Accurately update customer records
Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information
Job Summary
Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
Ensure all interactions and processes comply with regulatory standards, internal policies, and data privacy requirements.
UOB is an equal opportunity employer and does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.
Matching Summary
Proactively contact customers via phone, email, or other approved channels to request missing KYC documents and information.
Skills & Requirements
Must-have
Proactively contact customers
Track and follow up outstanding requests
Accurately update customer records
Comply with regulatory standards
Address customer queries
Maintain logs of outreach activities
Nice-to-have
Strong communication and interpersonal skills
Customer-centric approach
Handle sensitive conversations professionally
Basic understanding of KYC, AML/CFT
Key Requirements
Proficient in Microsoft Office
Prior experience in customer service is an added advantage