Job Summary

• Serve as a critical operational coordinator responsible for maintaining queue health, protecting service levels, and ensuring cases are routed accurately and efficiently.
• Continuously monitor inbound work, assess priority and ownership, and assign cases to the appropriate individuals or teams within strict turnaround targets.
• Play an important role in escalation support, capacity planning, and operational continuity, helping ensure consistent service delivery and minimal disruption.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in operational/administrative support
• Ability to manage queues under time constraints
• Understanding of SLA-driven operations
• Excellent written and verbal communication

Work Rights