Sales Systems & Crm Functional Analyst

Mulgrave

Multiple Locations
Fully remote
Salesforce lightning expertise
Sap service cloud knowledge
Tier 3 system support
Agilent is a global leader in laboratory and clinical technologies committed to improving the world through science and innovation

Job Summary

  • Agilent is a global leader in laboratory and clinical technologies committed to improving the world through science and innovation.
  • The role involves advancing commercial technology ecosystems by optimizing platforms like Salesforce Lightning and SAP Service Cloud to support sales and service teams.
  • The company offers competitive compensation, benefits, professional training, career development opportunities, and encourages work-life balance in a dynamic international environment.

Matching Summary

Agilent is a global leader in laboratory and clinical technologies committed to improving the world through science and innovation.

Skills & Requirements

Must-have

  • Salesforce Lightning expertise
  • SAP Service Cloud knowledge
  • Tier 3 system support
  • Business process analysis
  • User Acceptance Testing management
  • AI-driven automation implementation

Nice-to-have

  • Omnichannel environment familiarity
  • Collaborative communication skills
  • Innovation mindset
  • Cross-platform root-cause analysis
  • Global sales and service experience

Key Requirements

  • 3–5 years functional analysis experience
  • Fluent English communication
  • Expert requirements management
  • Proven collaborative leadership
  • Experience as Tier 3 escalation point
  • Ability to operate in global environments

Work Rights

Not specified

Tailored Resume

Cover Letter