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Exceltech Computers Pte. Ltd. is seeking a Level 1 Support professional for Core Banking Production Support, responsible for providing production support and managing application releases. Candidates should have 1-3 years of IT production support experience, preferably in banking, along with strong communication and problem-solving skills.
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Job Summary
The role involves providing 24x7 L1 production support for core banking applications to ensure business continuity.
Candidates will coordinate infrastructure maintenance and manage new application releases following best practices.
Success requires liaising with various partners including vendors, security teams, and change management groups.
Matching Summary
Match Score: 75
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Exceltech Computers Pte. Ltd. is seeking a Level 1 Support professional for Core Banking Production Support, responsible for providing production support and managing application releases. Candidates should have 1-3 years of IT production support experience, preferably in banking, along with strong communication and problem-solving skills.
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Skills & Requirements
Must-have
24x7 production support availability
Core banking application knowledge
Release management process adherence
Ticketing and monitoring tools usage
Incident response within SLA
Nice-to-have
Sunline Core Banking experience
Prometheus Elasticsearch Grafana familiarity
Strong problem-solving under pressure
Effective cross-team communication skills
Knowledge of incident management processes
Key Requirements
Bachelor's degree in Computer Science or IT
1-3 years of IT production support experience
Experience in banking or financial services preferred