Global Payments enables millions to move money daily using advanced payment solutions and supports over 3 million companies worldwide
Job Summary
Global Payments enables millions to move money daily using advanced payment solutions and supports over 3 million companies worldwide.
The Junior Real Time Analyst role involves real time monitoring of dialler functions, managing queries, and producing performance reports to optimize productivity.
The company values teamwork, independent decision-making, and provides equal employment opportunities without discrimination.
Matching Summary
Global Payments enables millions to move money daily using advanced payment solutions and supports over 3 million companies worldwide.
Skills & Requirements
Must-have
Real time dialler monitoring
Dialler performance troubleshooting
MS Office and Excel proficiency
JIRA helpdesk management
Resource allocation and utilisation
Nice-to-have
Experience with Elsbeth Dialler
Work Force Management (WFM) tool knowledge
Finance or Card Payment industry experience
Resourcing experience
Strong verbal and written communication
Key Requirements
Experience working with diallers
Ability to troubleshoot using defined processes
Competent use of Microsoft Office
Previous dialler real time experience advantageous
Experience in finance or card payments advantageous