The Developer Support Engineer is a critical role on the front-lines helping customers implement Algolia in various web and mobile development stacks
Job Summary
The Developer Support Engineer is a critical role on the front-lines helping customers implement Algolia in various web and mobile development stacks.
You will partner with customer success, product, and engineering teams to find the best solutions for customers while handling technical requests via web and email.
Algolia values autonomy, diversity, and collaboration, offering a high-trust environment where team members can choose where they want to work.
Matching Summary
The Developer Support Engineer is a critical role on the front-lines helping customers implement Algolia in various web and mobile development stacks.
Skills & Requirements
Must-have
Strong desire to help people solve problems
Experience with REST APIs and database management
2+ years technical customer support experience
Working knowledge of JavaScript, Java, PHP, Swift, Ruby, Python
Nice-to-have
Basic familiarity with iOS and Android platforms
Experience supporting open-source projects on GitHub
Experience with Shopify or Magento platforms
Key Requirements
2+ years of experience in technical customer support