Customer Assistance Specialist

PPD (Thermo Fisher)

UK
Not specified; not specified; not specified
High quality customer service delivery
Adverse event and product complaint identification
Documentation per ppd and client guidelines
This role supports groundbreaking clinical research studies that make a real difference in patients' lives

Job Summary

  • This role supports groundbreaking clinical research studies that make a real difference in patients' lives.
  • The specialist identifies adverse events and product complaints while documenting interactions according to strict guidelines.
  • The position requires working on the third shift (nights) with constant interaction with clients and associates.

Matching Summary

This role supports groundbreaking clinical research studies that make a real difference in patients' lives.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High quality customer service delivery
  • Adverse event and product complaint identification
  • Documentation per PPD and client guidelines
  • Third shift night work availability
  • Knowledge of GCPs and regulatory requirements

Nice-to-have

  • Second language proficiency
  • Ability to handle high pressure environments
  • Strong attention to detail and multi-tasking
  • Experience with diverse client groups

Key Requirements

  • High School diploma or equivalent
  • At least 2 years of relevant experience
  • Availability for rotating shifts including nights

Work Rights

Not specified

Tailored Resume

Cover Letter