Customer Service Advisor - Spark Events 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work including appropriately notating accounts as required.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • provide resolution
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in activities
  • offer additional products
  • work as a team member
  • demonstrate patience

Key Requirements

  • high school diploma
  • three to six months experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • skilled in multi-tasking
  • tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter