Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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Saas enterprise software experience
Object oriented programming knowledge
Ability to read log files
** Workday is seeking a Technical Support Delivery Analyst for their Warsaw office, focused on providing exceptional customer support for their SaaS solutions. The ideal candidate should possess relevant technical experience, strong communication skills, and a collaborative mindset, aligning with Workday's values of integrity, empathy, and innovation. **

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Collaborate with Product Managers, QA and Development to determine solutions or workarounds.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Warsaw office, focused on providing exceptional customer support for their SaaS solutions. The ideal candidate should possess relevant technical experience, strong communication skills, and a collaborative mindset, aligning with Workday's values of integrity, empathy, and innovation. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software experience
  • Object Oriented Programming knowledge
  • Ability to read log files
  • Basic SQL syntax knowledge
  • API client experience

Nice-to-have

  • HCM, Talent Acquisition or Talent solutions support
  • Experience with web service integrations
  • Experience with health monitoring tools

Key Requirements

  • 3 years of experience with SaaS Enterprise software
  • 2 years of experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Basic knowledge of SQL syntax
  • Basic experience with api client

Work Rights

Not specified

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