Senior Training And Quality Manager

Concentrix

Cape Town, South Africa
Quality frameworks implementation
Customer contact quality assurance
Training agenda development
Lead and inspire a team of Client Training Associates to provide seamless support and innovative training solutions

Job Summary

  • Lead and inspire a team of Client Training Associates to provide seamless support and innovative training solutions.
  • Oversee the implementation and continuous improvement of necessary Quality Frameworks and structures across all customer contacts and work streams.
  • Create and deploy an effective strategy to deliver an industry-leading customer experience and drive quality improvement plans.

Matching Summary

Lead and inspire a team of Client Training Associates to provide seamless support and innovative training solutions.

Skills & Requirements

Must-have

  • Quality Frameworks implementation
  • Customer contact quality assurance
  • Training agenda development
  • Performance review management
  • Software support and issue resolution

Nice-to-have

  • Visionary leadership
  • Continuous improvement mindset
  • Client relationship management
  • Innovation and growth focus

Key Requirements

  • Bachelor's Degree preferred
  • 5 years experience in training and quality
  • 2-4 years progressive management roles
  • Advanced Microsoft Office skills
  • Proven leadership and team mentoring ability

Work Rights

Not specified

Tailored Resume

Cover Letter