Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified (potentially hybrid or office-based depending on location).
Strong communication skills
Attention to detail and sense of urgency
Basic computer skills
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and dealerships. The role involves leading customer satisfaction initiatives, addressing concerns, and implementing improvement plans to ensure a seamless experience. The position is based in Medford, OR, or Dallas, TX, offering competitive pay and robust benefits

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Candidates will lead customer satisfaction improvement initiatives and follow up with customers within 48 hours.
  • The company offers competitive pay, medical/dental/vision plans, and a 401(k) retirement plan.

Matching Summary

Match Score: 75

Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and dealerships. The role involves leading customer satisfaction initiatives, addressing concerns, and implementing improvement plans to ensure a seamless experience. The position is based in Medford, OR, or Dallas, TX, offering competitive pay and robust benefits.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills
  • Attention to detail and sense of urgency
  • Basic computer skills

Nice-to-have

  • Warranty Claims or Collections experience
  • Team player with a positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Drug free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter