Base salary not specified; cash-based incentive pr...
Not specified (assumed to be hybrid or onsite based on the nature of the role)
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The ideal candidate will have extensive experience in ITSM, strong knowledge of ITIL practices, and the ability to lead through influence across teams
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
The position offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, and ensure compliance with SOX ITGCs. The ideal candidate will have extensive experience in ITSM, strong knowledge of ITIL practices, and the ability to lead through influence across teams.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits package with 401(k) matching included
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
SOX IT General Controls audit readiness
Incident Change Problem Management oversight
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with Incident, Change, and Problem Management
Strong working knowledge of SOX ITGCs or regulated IT controls