Service Desk Coordinator

Avaso Ltd

Mohali, India
On-site (shift-based as per business requirement)
Service desk ticket management
Field force application (ffa) usage
Sla compliance and adherence
Avaso Ltd is seeking a Service Desk Coordinator for their Global Support Centre in Mohali/Bengaluru, India. The role is entry-level and involves managing service requests and incidents, ensuring effective communication between technicians and customers, and supporting SLA compliance

Job Summary

  • The Service Desk Coordinator is responsible for logging, validating, and coordinating service requests and incidents within a dedicated support desk model.
  • This role requires assigning tickets to field technicians via the Field Force Application and ensuring timely acceptance and visit scheduling.
  • The coordinator must maintain real-time updates in ticketing systems, monitor technician progress, and verify completion details before closing tickets.

Matching Summary

Match Score: 75

Avaso Ltd is seeking a Service Desk Coordinator for their Global Support Centre in Mohali/Bengaluru, India. The role is entry-level and involves managing service requests and incidents, ensuring effective communication between technicians and customers, and supporting SLA compliance.

Skills & Requirements

Must-have

  • Service Desk Ticket Management
  • Field Force Application (FFA) usage
  • SLA compliance and adherence
  • Customer communication skills
  • Incident logging and validation

Nice-to-have

  • Power BI reporting experience
  • Excel dashboard creation
  • ITIL Foundation certification
  • Hardware troubleshooting knowledge
  • Root cause analysis capability

Key Requirements

  • Diploma in Engineering or Bachelor's Degree
  • 0-6 months experience in Service Desk roles
  • Familiarity with ITSM tools like ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter