Escalations And Operations Coordinator

Western Union

Santa Ana, CA, USA
Hybrid
Strong operational knowledge
Data-driven decision-making
Customer service orientation
As an Escalations and Operations Coordinator, you will oversee daily operations for a team, ensuring productivity and quality standards are met

Job Summary

  • As an Escalations and Operations Coordinator, you will oversee daily operations for a team, ensuring productivity and quality standards are met.
  • You will utilize data analytics to identify trends and drive continuous improvement in service delivery.
  • The company fosters an inclusive culture that celebrates diverse backgrounds and perspectives.

Matching Summary

As an Escalations and Operations Coordinator, you will oversee daily operations for a team, ensuring productivity and quality standards are met.

Skills & Requirements

Must-have

  • Strong operational knowledge
  • Data-driven decision-making
  • Customer service orientation

Nice-to-have

  • Leadership and mentoring skills
  • Process improvement methodologies
  • Positive work culture

Key Requirements

  • Bachelor's degree or pursuing one
  • Experience in escalations handling
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter