Servicedesk Analyst – (servicenow Reporting, Itsm Modules, Sla Tracking, Service Metrics, Itil Framework, Servicenow Performance Analytics)

EXASOFT PTE. LTD.

Islandwide, ,
Sgd 3,000 - 4,000 / monthly pm
On-site
Servicenow reporting expertise
Servicenow itsm modules experience
Sla tracking and service metrics
EXASOFT PTE. LTD. is seeking a Servicedesk Analyst to provide Level 1 support using ServiceNow ITSM modules, focusing on reporting and performance analytics. The ideal candidate should have 1-3 years of experience in IT support, with strong skills in ServiceNow reporting and SLA tracking

Job Summary

  • The role involves providing Level 1 Service Desk support and managing tickets using ServiceNow ITSM modules.
  • The candidate will develop and maintain reports and dashboards to generate operational, SLA, and performance insights for internal teams and clients.
  • Collaboration with internal teams to improve reporting structures and support audit and compliance reporting is a key responsibility.

Matching Summary

Match Score: 85

EXASOFT PTE. LTD. is seeking a Servicedesk Analyst to provide Level 1 support using ServiceNow ITSM modules, focusing on reporting and performance analytics. The ideal candidate should have 1-3 years of experience in IT support, with strong skills in ServiceNow reporting and SLA tracking.

Salary

SGD 3,000 - 4,000 / Monthly

Skills & Requirements

Must-have

  • ServiceNow Reporting expertise
  • ServiceNow ITSM modules experience
  • SLA tracking and service metrics
  • ITIL framework understanding
  • ServiceNow Performance Analytics
  • Level 1 Service Desk support

Nice-to-have

  • Data analysis tools experience
  • Automation or scripting in ServiceNow
  • Supporting global clients
  • Strong communication skills
  • Analytical and problem-solving skills

Key Requirements

  • 1–3 years Service Desk or IT Support experience
  • Experience with ServiceNow Reporting mandatory
  • Experience with ServiceNow ITSM modules
  • Knowledge of ITIL framework
  • Experience supporting multi-region environments

Work Rights

Not specified

Tailored Resume

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