Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware
Job Summary
Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Provide outstanding technical support to users, responding to incoming requests via phone and ticketing system in an efficient and effective manner.
Competitive salary packaging options, discounted private health insurance, and access to an Employee Assistance Program are among the benefits offered.
Matching Summary
Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Skills & Requirements
Must-have
First level technical support
Hardware, software, and network troubleshooting
Remote management and ticket management tools
Microsoft Platform and O365 services
Customer satisfaction and service levels
Nice-to-have
Passion for customer service
Collaborate and support multiple priorities
Positive, collaborative, and knowledge-sharing team culture
Compassion, respect, and service excellence
Key Requirements
Tertiary qualification or qualified by experience in IT
Excellent written and verbal communication skills
Strong problem solving and troubleshooting skills
Strong technical proficiency in Windows operation systems, networking, hardware, telecommunications